trugym customer service

We use dedicated people and clever technology to safeguard our platform. Trugym luton are refusing to refund me 200 of my hard earned cash! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. We also ensure all reviews are published without moderation. Required fields are marked *. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Your experience matters. The staff are more interested in their weekend plans than theirmembers. Les Mills instructors are required to complete updated training twice a year to remain accredited. This year I registered again with a different email address. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). We also ensure all reviews are published without moderation. | Read 21-40 Reviews out of 264 One good search would have warned me but I was dazzled by the google and facebook reviews. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. I know several members have request a standing calf raising machine. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Our gyms come with either a sauna or steam room (some have both!) why would you not notify any body ? Absolutely flabbergasted of the audacity and attitude she had with me. Join now and save 30 (no joining fee offer). (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Staff are brilliant and very helpful. I appreciate that it is a budget gym and the range of equipment is adequate. This review is on the company and not the local gym. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. I paid for a year membership and at that point had several months left. But the other equipment makes up for it. | Read 101-120 Reviews out of 262 There were a lot of guys when we went waiting outside. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. The staff, although minimal, are friendly and helpful. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Im going to have To cancel direct debit. I paid for a year membership and at that point had several months left. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Try to greet customers with a smile and always be courteous and respectful. | Read 41-60 Reviews out of 265 | Read 101-120 Reviews out of 258 He failed to take any responsibility, stating that it was Harlands that needed to sort it out. This suggests to me that they know they are not up to date. Very clean with a good atmosphere and equiptment maintained to high levels. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. It was ideal as there is a Friday class at 5:30. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Staff were non empathetic and unhelpful following the incident. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Completely unresponsive to emails. This seems to be the case for all former members not just me. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. TWO WEEKS go by and nothing. 2023 Trustpilot, Inc. All rights reserved. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. How many stars would you give TruGym? Stockton On Tees - AVOID!! I have paid for a year's membership through GymFlex and have no idea how to get my money back. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. i havent seen the gym manager, i dont know even if she exists, just heard there is one. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . For the price per month, this is a great gym, it has everything u need and more. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. So far, an excellent option for a gym considering the membership prices are cheap. Most of the equipment is very old and remains unfixed for long periods of time. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Plus, you avoid the $5 phone payment processing fee. Would definitely give more stars if I could! Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. the recent cctv cameras introduction is also not only bothering me but most of us who cover. I bought a membership 4 years ago. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Would definitely recommend to a friend especially with the ladies only facility. It does seem that there are other members who have also not been refunded. Management ineffective and ambivalent. Broken equipment takes a long time to be repaired. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. we were never told about it and there are no signs of cctv anywhere to warn us. 0 star! I prefer to go in before work so at 6am and then use the sauna and steam room. Your experience matters. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Date of experience: 19 February 2018 Top gym with great facilities and friendly staff that are always willing to provide support and advice. No contract options, student memberships, corporate offers, or pay for the year up front. Anyone can write a Trustpilot review. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. After a few weeks of this i started to get upset. Management is awful only good thing about trugym . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Moreover i received several very abusive emails from them in the days following. I've had an amazing time going to this gym. Joined for a month at the Keighley branch in August 2013. Suggested companies are based on peoples browsing tendencies. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Very unprofessional! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Bit apprehensive being a female in my 50s. Amazing staff who always smile when I'm swiping in and are always ready to help. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Gym is always clean and range of machines is good. Worst customer service ever have not had one reply to my messages or calls!! Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Lovely gym with great facilities! Lots of equipment to use and is open to everyone. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? It goes against our guidelines to offer incentives for reviews. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Plus side, plenty of cardio equipment. The gym in Luton in Parkstreet are forever changing staff . Understandably very angry!! I went a few times a week and they were welcoming and a great bunch of people. If you like swimming, prepare to be hugely disappointed! why is jason ritter in a wheelchair i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. without helping me with the issue in any way at all. Pool full of screaming kids. We also ensure all reviews are published without moderation. Absolutely shocking customer service. | Read 41-60 Reviews out of 258 Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! CON's / The gym is a mess! The changing rooms are always clean and the same for the showers! No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Awful!!! I choose at this time to cancel our memberships and truGym continued to take money from my account. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Find out how we combat fake reviews. Your experience matters. Verification can help ensure real people write reviews about real companies. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. ?TruGym this is unlawful and action is being taken. No warning, no contact via letter or email. The trouble is they use crooks to process their member's payments. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! My branch shut down down and I never received a membership refund. They are young, inexperienced and basically don't want to be there. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. All rights reserved. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Complaining to TruGym is difficult. THE WORST customer service i have ever had the misfortune to encounter. AVOID LIKE THE PLAGUE. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Staff were non empathetic and unhelpful following the incident. And update your website!!!! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning.

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